tk99 5 Privacy Policy
Your personal information is a trust placed with us. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.
This Privacy Policy ("Policy") applies to all users of the tk99 5 platform. tk99 5 treats the privacy of users' personal information as its highest priority. When you visit our website, open an account, place a bet, or use our services, you are considered to have agreed to the terms of this Policy. This Policy supplements our Terms and Conditions.
Table of Contents
- Scope and Applicability of This Policy
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Data Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- User Rights
- Minors and Age Verification
- Policy Changes
- Contact
1. Scope and Applicability of This Policy
This Privacy Policy applies to all services provided through tk99 5 — including the website, mobile application, and other digital channels. It applies equally to all individuals residing in Bangladesh who use the tk99 5 platform.
In this Policy, "we", "our" and "tk99 5" refer to the entity operating the platform; and "you" or "user" refers to any registered or unregistered visitor of the platform.
This Policy describes only tk99 5's own data processing activities. We have no control over the privacy practices of third-party websites or services, and those are not covered by this Policy.
2. What Information We Collect
2.1 Information You Provide Directly
When you register an account on tk99 5, log in, or contact support, you voluntarily provide the following information:
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically, such as:
3. How We Collect Information
tk99 5 collects user information through several methods:
- Registration and Login Forms: Information you fill in when creating an account or on the login screen is stored directly in our system.
- Payment Processing: Information related to transactions completed via bKash, Nagad, Rocket, Upay, or bank transfer during deposits or withdrawals is collected.
- Cookies and Technical Tools: Technical information is collected through cookies, web beacons, and similar technologies when you visit the website.
- Support Communications: Messages and attachments sent to support via live chat or email are stored.
- Received from Third Parties: Necessary information may be verified with identity or payment verification service providers.
4. Purpose of Using Information
tk99 5 uses collected information for the following purposes:
4.1 Operating and Delivering Services
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Running betting and gaming activities
- Providing bonuses and promotional offers
4.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (applicable for ages 21+)
- Maintaining account security
4.3 Support and Communication
We use your contact information to resolve your queries through 24/7 live chat and email support, and to send important account-related notifications.
4.4 Service Improvement
Information is used for analytical purposes to improve the user experience and identify technical issues on the platform. We never sell your information.
5. Data Storage and Security
5.1 Technical Security
tk99 5 uses industry-standard security technologies to protect user data. All data is transferred through SSL (Secure Socket Layer) encryption, which keeps communication between your browser and our servers secure.
- 256-bit SSL Encryption
- Firewall and intrusion detection systems
- Data stored in secure data centres
- Regular security audits and testing
5.2 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to operate our services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
5.3 Staff Access
Only authorised staff may access user information, and they operate under strict confidentiality terms. No staff member may view user information without a legitimate service-related reason.
6. Sharing Information with Third Parties
tk99 5 never sells or rents users' personal information to third parties. However, some information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
6.2 Legal Obligations
Required information may be provided in compliance with the law in response to court orders, legal processes, or valid requests from government authorities.
6.3 Fraud Prevention
We may cooperate with relevant organisations to detect and prevent fraud or illegal activities.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored in your browser. They remember your preferences and help the platform function correctly.
7.2 Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform will not function correctly.
- Functional Cookies: These cookies are used to remember your language preference and other settings.
- Analytical Cookies: These cookies collect statistical information about website usage to help improve our services.
7.3 Cookie Controls
You can accept or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
8. User Rights
As a tk99 5 user, you have the following rights over your own information:
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
9. Minors and Age Verification
tk99 5 strictly restricts all casino and betting activities to individuals aged 21 and above. The date of birth provided at registration is verified, and in cases of doubt, age may be confirmed through a government-issued identity document.
Persons under 21 are not permitted to register, and any such account found will be closed immediately. For more details on responsible gambling, please read our Responsible Gaming page.
If you suspect any irregularity or unauthorised use of your account, please notify our support team immediately.
10. Policy Changes
tk99 5 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through a notice on the platform.
You can see when the last change was made by checking the "Last Updated" date at the top of the Policy. Continued use of the platform after any changes will be taken as your agreement to the updated Policy.
For full details on the general terms and conditions of our services, please read the Terms and Conditions page.
11. Contact
If you have any questions or comments about this Privacy Policy, or any requests regarding your information, you can contact us:
You can also visit our About Us page for general information about tk99 5.
Your Information Is Our Responsibility
tk99 5 treats every user's privacy with the utmost importance. Through SSL encryption, secure payments, and a strict data policy, we keep your account and personal information protected.